dokter Casino & Sportsbook Service Notice

dokter is an online gaming and sportsbook platform available only in jurisdictions where local law permits. We do not offer our services in jurisdictions where online wagering, gaming, or prediction markets are prohibited. Users are solely responsible for verifying that their access and use of dokter comply with the laws and regulations of their own jurisdiction.

This legal notice sets out the scope of our service, the jurisdictions where we operate, your responsibilities as a user, and how we handle disputes. By accessing dokter, you acknowledge that you have read and understood this notice and agree to comply with all applicable laws in your region.

If you have questions about whether dokter is available in your jurisdiction, or if you need clarification on any aspect of this notice, contact our support team through the Help section in your dokter account or via email. Our team is available in English and Indonesian to assist you.

dokter Service Availability and Jurisdiction

We at dokter operate a platform for online gaming and sportsbook predictions in supported jurisdictions only. Our service is available where local law permits online wagering, gaming, and prediction markets. We do not offer our services in jurisdictions where these activities are prohibited by law.

Users in Jakarta, Surabaya, Bandung, Medan, and other regions must verify that their local laws permit access to and use of dokter before creating an account or depositing funds. If your jurisdiction's law prohibits online gaming or sportsbook activity, you may not use dokter. We do not accept liability for consequences arising from unauthorized access in prohibited jurisdictions.

Our dokter service area may change as local regulations evolve. If your jurisdiction's law changes to prohibit online gaming, we will cease offering dokter services in that jurisdiction. We will notify affected users via email and in-app alert. Any remaining account balance will be processed for withdrawal according to our standard procedures.

Your responsibility: You are solely responsible for verifying that access and use of dokter comply with the laws of your own jurisdiction. We do not provide legal advice.

Account Eligibility and User Responsibilities

To create a dokter account, you must be of legal age in your jurisdiction and capable of entering into a binding contract. You must provide accurate personal information during account opening, including your full name, email address, phone number, and date of birth. Any false or misleading information may result in account suspension or closure.

You are responsible for maintaining the confidentiality of your dokter login credentials and for all activity that occurs under your account. We recommend enabling two-factor authentication (2FA) in your account settings to protect against unauthorized access. If you suspect unauthorized access to your dokter account, contact our support team immediately.

You agree not to use dokter for any illegal purpose, including money laundering, fraud, or circumventing sanctions. You also agree not to use automated software, bots, or other tools to manipulate our platform. Any violation of these terms may result in account suspension, closure, and forfeiture of your account balance.

Account opening: Provide accurate personal information and verify your identity through KYC documents (ID card, passport, or similar).
Account security: Keep your login credentials confidential and enable two-factor authentication for added protection.
Prohibited activities: Do not use dokter for illegal purposes, fraud, money laundering, or automated manipulation.
Jurisdiction compliance: Verify that your access and use comply with your own jurisdiction's laws before using dokter.

No License or Regulatory Claim

dokter does not claim to be licensed or regulated by any specific jurisdiction or regulatory body. We operate our platform in jurisdictions where local law permits, subject to applicable regulations in those regions. We do not represent that dokter is licensed in Indonesia, any other specific country, or any particular regulatory framework.

Users are responsible for understanding the regulatory status of online gaming in their own jurisdiction. If you are unsure whether dokter is available or legal in your region, do not create an account or deposit funds. Contact your local gaming authority or a legal professional for guidance on your jurisdiction's laws.

We reserve the right to restrict or deny access to dokter from any jurisdiction at any time, with or without notice, if we determine that doing so is necessary for legal compliance or risk management.

Payment Methods and Financial Transactions

dokter accepts deposits and withdrawals via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers to mobile banking, local payment, online payment, and e-wallet accounts. All financial transactions are subject to verification and review. We may request additional documentation to verify the source of funds or the legitimacy of a transaction.

Deposits via mobile wallets typically confirm within seconds. Bank transfers may take a standard review window (usually a few hours) before funds appear in your dokter account. Withdrawals are processed according to our standard timeframes and are subject to verification and security review.

We reserve the right to refuse, cancel, or reverse any deposit or withdrawal that we believe violates our terms, raises security concerns, or may constitute money laundering or fraud. We comply with applicable anti-money-laundering (AML) and know-your-customer (KYC) regulations in supported jurisdictions.

Data Protection and Privacy

We at dokter collect personal data including your name, email, phone number, address, identity document, and payment information when you create an account. We use this data to verify your identity, process transactions, detect fraud, and comply with regulatory requirements. We do not share your personal data with third parties except where required by law or as necessary to process your transactions.

All communication between your device and our dokter servers is encrypted using TLS (Transport Layer Security). Your password is hashed and never stored in plain text. Your payment details are processed through encrypted channels and tokenized for future transactions; we do not store your full payment credentials on our servers.

For detailed information on how we collect, use, and protect your data, please review our privacy policy. You can request access to, correction of, or deletion of your personal data by contacting our support team, subject to legal retention obligations.

Dispute Resolution and Complaints

If you believe there is an error in your dokter account or a dispute regarding a transaction, contact our support team within 30 days of the incident. Provide details of the issue and any relevant transaction IDs or timestamps. Our dokter team will investigate and respond within a standard timeframe, typically within 5 business days.

If you are not satisfied with our response, you may escalate your complaint to our compliance team. Our escalation process typically takes a further 5 to 10 business days. We maintain records of all complaints and disputes for regulatory compliance and quality assurance.

Any dispute arising from your dokter account will be resolved according to the law applicable in your jurisdiction, subject to our dispute resolution process. We encourage you to reach out early if you have concerns about any aspect of your account or our service.

Limitation of Liability

dokter is provided on an "as is" basis. We do not warrant that our platform will be uninterrupted, error-free, or free from viruses or malicious code. We do not accept liability for any indirect, incidental, special, or consequential damages arising from your use of dokter, including loss of profits, data loss, or business interruption.

Our liability for any direct damages arising from your use of dokter is limited to the amount of your account balance at the time the claim arises. This limitation applies to all claims, whether based on contract, tort, negligence, or any other legal theory.

Some jurisdictions do not permit the exclusion or limitation of liability for certain types of damages. To the extent permitted by law, the limitations in this section apply to the fullest extent possible.

Contact Information for Legal Inquiries

If you have legal questions about dokter, our service, or this notice, contact our compliance team through the Help section in your dokter account or via email. Our team is available in English and Indonesian to assist you. We typically respond to legal inquiries within 5 to 10 business days.

For urgent matters or escalated concerns, you may also contact our support team through live chat within the dokter app or browser. Our support team can direct your inquiry to the appropriate department or provide contact information for specific legal matters.

This legal notice is subject to change at any time. We will notify you of material changes via email or in-app notification. Your continued use of dokter after notification of changes constitutes acceptance of the updated notice. If you do not agree with any changes, you may close your dokter account and request a withdrawal of your remaining balance.