dokterPrivacy Policy

This page describes what we collect when you use dokter and how we keep that data protected. We at dokter collect personal information only to verify your identity, process deposits and withdrawals, detect fraud, and comply with applicable laws. We do not share your data with third parties except where required by law or necessary to complete your transactions. Your privacy is central to how we operate dokter.

Our dokter platform is accessible via Android APK and iOS Safari browser from supported jurisdictions. When you create an account, log in, deposit via QRIS, e-wallet, mobile banking, or bank transfer, or withdraw your funds, we collect and process data to deliver these services securely. This policy explains what we collect, how long we retain it, and what rights you have over your information.

If you have questions about our privacy practices or wish to exercise your rights (such as requesting access to your data or deletion of your account), contact our support team. We respond to privacy requests within standard business timeframes and take all concerns seriously.

What We Collect When You Use dokter

We at dokter collect different categories of data depending on how you interact with our platform. When you create an account, we collect your email address, phone number, full name, date of birth, and chosen password. We use your email to verify account ownership and send notifications about your dokter account activity. Your phone number is used for SMS-based two-factor authentication (2FA) if you enable it, which we recommend for security.

During account verification, we collect Know-Your-Customer (KYC) documents: a copy of your identity document (Indonesian ID card, passport, or similar) and proof of address. We use these documents only to verify your identity and comply with regulatory requirements in supported jurisdictions. We do not use your documents for any other purpose, and we do not share them with third parties except where legally obligated.

When you deposit or withdraw funds on dokter, we collect payment information including your banking details, mobile wallet identifiers, and transaction history. We collect this information to process your requests and reconcile deposits and withdrawals. We also collect logs of your dokter account activity: login times, games you play, amounts staked, and outcomes. This data helps us detect fraud, resolve disputes, and improve our dokter service.

Account data: Email, phone, name, date of birth, password hash, KYC documents, two-factor authentication settings.
Payment data: Banking details for withdrawals, mobile wallet identifiers, deposit and withdrawal history, virtual account numbers (BCA, e-wallet, mobile banking, local payment).
Activity data: Login timestamps, games played, stakes placed, winnings and losses, prediction settlements, session duration.
Device data: IP address, device type (Android or iOS), browser type, operating system version, crash reports from the dokter app.

How We Use Your Data on dokter

We at dokter use your data to deliver our services. We use your email and password to authenticate your login and prevent unauthorized access. We use your KYC documents to verify that you meet our account eligibility requirements. We use your payment details to process deposits (via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer) and withdrawals (to your registered account).

We use your activity logs to settle predictions fairly, resolve disputes, and detect suspicious patterns that may indicate fraud or rule violations. For example, if we notice unusual betting patterns or multiple accounts accessing dokter from the same device, we investigate to protect our platform and other users.

We also use your data for compliance purposes. Applicable laws in some jurisdictions require us to maintain records of customer identity, deposits, and withdrawals for a standard retention period. We comply with these requirements. We may share data with regulatory authorities or law enforcement if required by legal process (such as a court order or subpoena).

Note: We at dokter do not use your personal data to profile you for marketing or send unsolicited promotional emails. We may send account notifications, payment confirmations, and security alerts because these are necessary for our service.

Third-Party Processors and Data Sharing

Our dokter platform relies on third-party service providers to deliver certain functions. We share data with payment processors to confirm mobile banking, local payment, online payment, and bank transfer transactions. We share data with hosting providers whose servers store dokter account information and transaction logs. We share data with analytics services that help us understand how users interact with our platform and identify technical issues.

All third-party processors are bound by confidentiality agreements and must use your data only to perform the functions we specify. We do not grant them permission to use your data for their own marketing or to share it with additional parties without our explicit consent. We select processors based on their security practices and compliance with data protection standards.

Our dokter servers may sit in jurisdictions outside your location (for example, in Southeast Asia or Europe). This means your data crosses borders during transmission and storage. We use encryption (TLS for transmission, AES for storage) to protect your data during these transfers. By using dokter, you consent to international data transfer as described in this policy.

How Long We Keep Your Data

We at dokter retain your account data for the duration of your account and a standard retention period afterward. Account data includes your email, name, phone number, and KYC documents. Once you close your dokter account or request deletion, we retain these records for a compliance period (typically 5–7 years depending on jurisdiction) to satisfy regulatory requirements, then securely delete them.

We retain payment and transaction data (deposits, withdrawals, betting history) for a longer period to comply with anti-money laundering (AML) regulations and to protect against fraud. This data is typically retained for 7 years after the last transaction on your dokter account.

Device and activity logs (IP addresses, login times, game sessions) are typically retained for 12–24 months, then archived or deleted. We may retain crash reports and technical logs for troubleshooting purposes for up to 90 days, then purge them.

Security of Your Data on dokter

We at dokter employ industry-standard security measures to protect your data. All communication between your device and our dokter servers is encrypted using TLS 1.2 or higher. Your password is never stored in plain text; we use a one-way hashing algorithm (bcrypt) so that even our staff cannot see your actual password. Your sensitive payment details are encrypted using AES-256 encryption and tokenized for future transactions; we do not store full payment credentials on our servers.

Our dokter infrastructure includes firewalls, intrusion detection systems, and regular security audits. We limit access to your personal data to authorized staff members who need it to perform their roles. We require employees to sign confidentiality agreements and conduct regular security training.

While we maintain strong security practices, no system is completely secure. If you believe your dokter account has been compromised, change your password immediately and contact our support team. We can investigate unusual activity and help you regain control of your account.

Cookies and Tracking Technologies

Our dokter platform uses cookies and similar tracking technologies to remember your login status, store your language preference, and track your session on our platform. Session cookies are temporary and are deleted when you close your browser. Persistent cookies remain on your device for a set period (typically 30 days) so you do not need to log in each time you visit dokter.

We use cookies to understand how users navigate our dokter platform and identify technical issues. This data is anonymized (not linked to your personal identity) and used only for service improvement. You can disable cookies in your browser settings, though this may affect your dokter experience (for example, you may need to log in more frequently).

Your Rights Regarding Your Data on dokter

You have rights over your personal data on dokter. You can request access to all data we hold about you, including your account information, activity history, and KYC documents. You can request correction of inaccurate data. You can request deletion of your data, subject to legal retention obligations (for example, we must retain transaction records for 7 years to comply with AML regulations).

To exercise these rights, contact our dokter support team through live chat, email, or the contact form in your account settings. We respond to access requests within a standard timeframe (typically 10–15 business days). For data deletion requests, we explain any retention requirements and provide a timeline for deletion.

You can also manage your data directly in your dokter account settings. You can update your email, phone number, and other profile information at any time. You can enable or disable two-factor authentication. You can view your deposit and withdrawal history, and download a record of your account activity if needed.

Contacting Us About Privacy

If you have questions about our privacy practices, believe we have mishandled your data, or wish to exercise your privacy rights, reach out to our dokter support team. We offer support in English and Indonesian through live chat in the app or browser, email, or the contact form in your account menu. For Jakarta, Surabaya, Bandung, Medan, and other supported regions, our team is available during standard business hours.

We take all privacy concerns seriously and investigate promptly. If you believe we have violated applicable privacy laws, you may also file a complaint with the data protection authority in your jurisdiction. Our dokter terms of service include additional information about dispute resolution and your legal remedies.

This privacy policy may be updated from time to time as our dokter platform evolves or as laws change. We notify you of material changes via email or in-app notification. Your continued use of dokter after such notification constitutes acceptance of the updated policy.