dokter Platform Account Terms

We at dokter operate a gaming and sportsbook platform accessible via Android app and iOS Safari browser across supported jurisdictions. Our account terms set out the conditions under which we provide services, how we handle your personal data, and what happens when you deposit, withdraw, or place predictions on our platform. By creating a dokter account, you agree to these terms and our privacy practices.

These terms cover account opening, account responsibilities, deposit and withdrawal rules, bonus terms, dispute resolution, and jurisdiction restrictions. We keep our account terms transparent so you understand what we require from you and what you can expect from dokter. If you have questions about any term, our support team is available in English and Indonesian to clarify.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering or gaming is prohibited. Users are responsible for verifying that access and use of dokter comply with their own jurisdiction's law.

Opening Your dokter Account

To create a dokter account, you must be of legal age in your jurisdiction and provide accurate personal information. We require your full name, email address, phone number, and date of birth. You also create a password that we store securely using encryption and hashing. Our dokter system does not store your password in plain text; we compare a mathematical hash of what you enter during login against the stored hash.

Once you open a dokter account, we conduct Know-Your-Customer (KYC) verification. We request a copy of your identity document (Indonesian ID card, passport, or similar) and may request proof of address. We use this information only for account verification and regulatory compliance. We retain these documents for the duration of your account and a standard retention period afterward, then securely delete them.

You are responsible for keeping your dokter login credentials confidential. We recommend enabling two-factor authentication (2FA) in your account settings so that every login requires an SMS code in addition to your password. If you suspect unauthorized access to your dokter account, contact our support team immediately.

Deposits and Withdrawals on dokter

We accept deposits via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers to mobile banking, local payment, online payment, and e-wallet virtual accounts. Deposits via mobile banking and mobile wallets typically confirm within seconds and credit your dokter balance immediately. Bank transfers may take a standard review window (usually a few hours) before funds appear in your account.

When you request a withdrawal from dokter, we verify that the destination account matches your registered banking details. For withdrawals to new accounts, we may request additional verification—such as a photo of your ID or confirmation of recent transactions. Our withdrawal review window typically takes a few hours during business hours. We prioritize security over speed to reduce the risk of fraudulent withdrawals.

We reserve the right to refuse or cancel any deposit or withdrawal that we believe violates our terms, raises security concerns, or may constitute money laundering or fraud. Withdrawals may also be restricted if your account is under investigation for disputes or suspected rule violations.

Deposit methods

We accept local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank transfers via e-wallet, mobile banking, local payment, online payment.

Withdrawal timeframe

Withdrawals to mobile wallets typically process within a few hours. Bank transfers may take a standard review window depending on the receiving bank.

Minimum amounts

Deposit and withdrawal minimums vary by payment method. Check your dokter app for specific limits.

Bonus Terms and Promotional Offers on dokter

dokter periodically offers promotional bonuses to new and existing customers. Any bonus offer is subject to specific terms, including minimum deposit requirements, turnover conditions, game restrictions, and expiration dates. We display these terms clearly when you claim a bonus. By claiming a bonus, you agree to its terms.

Bonuses are awarded to your dokter account as a separate balance. You typically must fulfill a turnover condition (play through a multiple of the bonus amount) before you can withdraw the bonus or winnings derived from it. If you close your dokter account or request a withdrawal before meeting the turnover condition, we may cancel the bonus and any associated winnings.

We may modify, suspend, or cancel any bonus or promotional offer at any time at our discretion. If you believe a bonus has been incorrectly applied or cancelled, contact our support team to review your account.

Dispute Resolution and Complaints

If you believe there is an error in your dokter account—such as an incorrect balance, a settlement dispute, or unauthorized transaction—contact our support team within 30 days of the incident. Provide details of the issue and any relevant transaction IDs or timestamps. Our dokter team will investigate and respond within a standard timeframe, typically within 5 business days.

If you are not satisfied with our response, you may escalate your complaint to our compliance team. Our escalation process typically takes a further 5 to 10 business days. We maintain records of all complaints and disputes for regulatory compliance.

We encourage you to reach out early if you have concerns about any aspect of your dokter account or our service. Most disputes are resolved quickly when we work together.

Account Closure and Suspension

You can close your dokter account at any time by contacting our support team or using the account closure option in your dokter settings. Once you request closure, we disable login access and freeze your account balance. If you have funds remaining, we process a withdrawal to your registered bank account within our standard timeframe.

We may suspend or close your dokter account if we believe you have violated these terms, engaged in fraud, breached our rules, or posed a security risk. Suspension typically means you cannot log in but your account data is retained. Closure means your account is permanently disabled and cannot be reopened.

If your account is closed due to rule violations, any remaining funds may be forfeited or held pending investigation. We will notify you of the reason for closure and any actions we have taken.

Jurisdiction and Legal Notice

Our dokter services are available only where local law permits. We do not offer our services in jurisdictions where online wagering, gaming, or prediction markets are prohibited by law. Users in Jakarta, Surabaya, Bandung, Medan, and other regions are responsible for verifying that their access and use of dokter comply with local laws and regulations.

If you access dokter from a jurisdiction where it is prohibited, you do so at your own legal risk. We do not accept liability for consequences arising from unauthorized access. Users who access dokter from prohibited jurisdictions acknowledge that they alone are responsible for compliance with local law.

These terms are governed by applicable laws in supported jurisdictions. Any disputes arising from your dokter account will be resolved according to the law applicable in your region, subject to our dispute resolution process outlined above.

Data Protection and Privacy

We collect personal data including your name, email, phone number, address, identity document, and payment information when you open a dokter account. We use this data to verify your identity, process deposits and withdrawals, detect fraud, and comply with regulatory requirements. We do not share your personal data with third parties except where required by law or as necessary to process your transactions.

We encrypt all communication between your phone and our dokter servers using TLS (Transport Layer Security). Your password is hashed and never stored in plain text. Your payment details are processed through encrypted channels and tokenized for future transactions; we do not store your full payment credentials on our servers.

For details on how we collect, use, and protect your data, please review our privacy policy. You can request access to, correction of, or deletion of your personal data by contacting our support team, subject to legal retention obligations.

Prohibited Activities on dokter

You agree not to engage in the following activities on dokter: (a) using multiple accounts or creating fake accounts to circumvent our rules or bonuses; (b) engaging in fraud, money laundering, or other illegal activity; (c) accessing dokter from a prohibited jurisdiction; (d) using automated software or bots to manipulate our platform; (e) colluding with other users to manipulate outcomes or exploit bonuses; or (f) accessing dokter on behalf of another person.

If we detect prohibited activity, we may investigate your account, suspend or close it, forfeit any remaining balance, and report the matter to relevant authorities if required by law. We monitor our dokter platform continuously for suspicious patterns and rule violations.

Getting Help with dokter Terms

Our dokter support team is available to answer questions about these terms, your account, deposits, withdrawals, and any other service-related matter. We offer support in English and Indonesian through live chat, email, and our FAQ section. For urgent issues, contact our live chat through your dokter app or browser.

We take all account concerns seriously and prioritize them in our support queue. Response times for most questions are within a few hours during business hours. For complex disputes or escalated issues, our compliance team will contact you within a standard timeframe.

These terms may be updated from time to time. We notify you of material changes via email or in-app notification. Your continued use of dokter after notification of changes constitutes acceptance of the updated terms.